Frequently Asked Questions - Flower Delivery & Ordering

Welcome to Wes Flowers' FAQ page. We've compiled answers to the most common questions about ordering flowers, delivery service, our products, and policies. If you don't find the answer you're looking for, please call us at 951-693-5700 or visit our Contact page.

Delivery Questions

What time is your same-day delivery cutoff?

Our same-day delivery cutoff is 2:00 PM. Orders placed before 2:00 PM will be delivered the same day to any address in our service area. Orders placed after 2:00 PM will be delivered the next business day. For urgent situations after our cutoff, call us at 951-693-5700 and we'll explore whether rush delivery is possible.

What areas do you deliver to?

We deliver throughout Temecula, Murrieta, Menifee, Wildomar, Lake Elsinore, Hemet, Fallbrook, and all of Wine Country. Our delivery area extends approximately 35 miles from our Temecula location. For specific addresses or areas not listed, visit our Delivery Areas page or call 951-693-5700 for confirmation.

How much does delivery cost?

Delivery fees are based on the distance from our shop:

• Primary Zone (0-10 miles): Free or $10 for most orders
• Extended Zone (10-20 miles): $20 delivery fee
• Premium Zone (20-35 miles): $40 delivery fee

Your delivery fee is calculated automatically when you enter the delivery address at checkout. The exact fee is displayed before you complete your order.

Can I schedule a specific delivery time?

For standard deliveries, we cannot guarantee a specific time, but deliveries generally occur between 10:00 AM and 5:00 PM. For funeral services, hospital critical care situations, or special events, call us at 951-693-5700 and we'll coordinate timing with you. We work with funeral homes and event venues to ensure flowers arrive at the appropriate time.

Do you deliver to hospitals?

Yes! We deliver to all area hospitals including Temecula Valley Hospital, Rancho Springs Medical Center, Inland Valley Medical Center, and Menifee Valley Medical Center. We coordinate with hospital staff and respect visitor policies. We just need the patient's name and the hospital name.

Do you deliver to funeral homes?

Absolutely. We specialize in sympathy and funeral flower delivery to all area funeral homes including Evans Brown Mortuary, Chapel of Memories, England Family Mortuary, and all memorial service locations. We coordinate closely with funeral directors to ensure proper timing for services and viewings.

What if the recipient isn't home when you deliver?

If no one is home, we leave the flowers in a safe, shaded location (porch, side door, or with a trusted neighbor) and leave a delivery notification tag. We never leave flowers in direct sunlight or unsafe locations. For offices and businesses, we deliver to reception or front desk staff.

Do you deliver on Sundays and holidays?

Our delivery schedule varies by holiday. We typically deliver on major flower holidays including Valentine's Day, Mother's Day, and Christmas, but may be closed on other holidays. Call 951-693-5700 to confirm delivery availability for specific holidays or Sundays.

Can I track my delivery?

For most deliveries, we provide confirmation once your order has been delivered. For time-sensitive or high-priority deliveries, call us and we can provide updates on your delivery status throughout the day.

Ordering Questions

How do I place an order?

You have three convenient options:

1. Online: Browse our website, select your arrangement, provide delivery details, and complete checkout
2. Phone: Call 951-693-5700 to speak with a floral specialist who can help you choose and order
3. In-Person: Visit our Temecula shop to see our flowers and order in person

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and Apple Pay/Google Pay for online orders. For phone and in-person orders, we also accept cash and checks. Payment is processed when you place your order for delivery orders.

Can I include a card message with my flowers?

Yes! Every delivery includes a personalized card with your message. Take your time to write something meaningful—the message is often what recipients treasure most. You can include your card message during online checkout or tell us over the phone when ordering.

How do I specify the delivery address?

Simply enter the complete delivery address during checkout. Include apartment numbers, business names, hospital room numbers, or any special delivery instructions in the appropriate fields. The more detail you provide, the smoother the delivery.

Can I send flowers anonymously?

Yes, you can choose to send flowers without including your name. However, we recommend including "A Friend" or "A Secret Admirer" on the card, as completely anonymous deliveries can sometimes concern recipients. Let us know your preference when ordering.

Can I order flowers for multiple deliveries at once?

Absolutely! You can place multiple orders with different delivery addresses and dates. Each arrangement can be customized individually and delivered to different recipients. This is perfect for sending appreciation to multiple people or coordinating family flower deliveries.

What if I need to cancel or modify my order?

Call us immediately at 951-693-5700. If your order hasn't been prepared or delivered, we can often cancel or modify it. The sooner you contact us, the more options we have. For orders already out for delivery, modifications may not be possible.

Product Questions

What if you don't have a specific flower I requested?

Flowers are seasonal and availability varies. If we don't have a specific flower you requested, our expert florists will substitute with a similar flower of equal or greater value in comparable color and style. We always maintain the overall look, feel, and value of the arrangement. If you have concerns about substitutions, call us at 951-693-5700 to discuss options.

How long will my flowers last?

With proper care, most fresh flower arrangements last 5-7 days, sometimes longer. Longevity depends on the flower types, environmental conditions, and care. We include care instructions with every delivery. Key tips: change water every 2 days, keep away from direct sunlight and heat sources, and re-cut stems every few days.

What's the difference between the size options (Standard, Deluxe, Premium)?

Our three size options represent different scales and flower quantities:

• Standard: Beautiful entry-level arrangement, perfect for most occasions
• Deluxe: Larger arrangement with more flowers and fuller design
• Premium: Our most impressive size with abundant blooms and maximum impact

The difference is primarily in quantity and fullness—all sizes feature the same quality flowers and professional design.

Can I customize an arrangement?

Yes! While our online arrangements are designed as shown, we can customize colors, flower types, and styles. Call 951-693-5700 to speak with a floral specialist about your specific preferences. Custom arrangements may require additional time, so plan ahead if you need same-day delivery.

Do you offer wedding consultations?

Yes! We specialize in wedding flowers for Temecula Wine Country venues. Visit our Weddings & Events page to learn more, or call 951-693-5700 to schedule a consultation. We'll discuss your vision, venue, budget, and create custom proposals for bridal bouquets, centerpieces, ceremony flowers, and more.

What are plants and orchids suitable for?

Plants and orchids are perfect for recipients who might have allergies to fresh flowers, for longer-lasting gifts, or for occasions where you want your gift to provide beauty for weeks or months. They're especially appropriate for new homes, offices, sympathy expressions, and thank you gifts.

Can I add chocolates, balloons, or other gifts?

Many of our arrangements can be upgraded with add-ons like gourmet chocolates, balloons, or plush bears. These options appear during checkout if available for your selected arrangement. For special add-on requests, call 951-693-5700.

Policy Questions

What is your refund policy?

We guarantee your complete satisfaction. If you're not happy with your flower delivery for any reason, call us at 951-693-5700 within 24 hours of delivery and we'll make it right with a replacement, credit, or refund. Your satisfaction is our priority.

What is your substitution policy?

Due to the seasonal and perishable nature of flowers, we occasionally need to substitute flowers or containers. All substitutions are of equal or greater value and maintain the style, color scheme, and overall look of the arrangement. If you have specific requirements or concerns, call us when ordering and we'll note your preferences.

What if the flowers arrive damaged?

While rare, if your flowers arrive damaged, call us immediately at 951-693-5700. We'll arrange for a replacement delivery at no charge or issue a full refund. We want every delivery to be perfect, and we stand behind our products 100%.

Can I get a refund if the recipient refuses the delivery?

If a recipient refuses delivery, we cannot offer a refund as the flowers have been prepared and delivered. In cases of address errors or recipient unavailability, we'll work with you to reschedule or redirect the delivery. Contact us at 951-693-5700 if delivery issues arise.

Do you share my personal information?

No. We respect your privacy and never share, sell, or distribute customer information. Your contact information is used solely for order fulfillment and communication about your order. Read our complete Privacy Policy for details.

Flower Care Questions

How do I make my flowers last longer?

Follow these care tips:

1. Change water every 2 days with fresh, clean water
2. Re-cut stems at an angle every few days
3. Remove wilted blooms and leaves
4. Keep away from direct sunlight, heat, and drafts
5. Keep away from ripening fruit (ethylene gas shortens flower life)
6. Use the flower food packet provided (it's not just sugar—it contains nutrients and antibacterials)

Why are my flower petals falling off?

Some flowers naturally shed petals as they mature (roses, lilies). However, premature petal drop can result from ethylene gas exposure (from ripening fruit), extreme temperatures, or air conditioning blowing directly on the arrangement. Move arrangements away from fruit and air vents.

Should I remove the pollen from lilies?

Yes, we recommend removing the pollen-heavy stamens from lilies. This prevents pollen stains on petals, clothing, and furniture, and can extend the flower's vase life. Simply pinch or cut off the orange anthers when the lily blooms open.

Can I save my vase arrangement container?

Absolutely! Many of our arrangements come in reusable vases, baskets, or containers that make lovely home décor or can be refilled with fresh flowers from your garden. Clean them thoroughly and enjoy them for years.

Special Services Questions

Do you do corporate accounts?

Yes! We work with many Temecula Valley businesses for regular flower service, corporate events, and employee appreciation. Call 951-693-5700 to discuss volume discounts, billing arrangements, and standing orders for offices.

Can you accommodate allergy concerns?

Yes. If your recipient has allergies, we can create arrangements with low-pollen flowers or recommend plants and orchids as alternatives. Mention allergy concerns when ordering and we'll design accordingly.

Do you deliver to cemeteries?

We deliver to all area cemeteries. We can arrange for memorial flowers to be delivered and placed at gravesites. Call 951-693-5700 to coordinate cemetery deliveries, as they sometimes require special timing or instructions.

Still Have Questions?

If your question isn't answered here, we're here to help:

Call Us: 951-693-5700 during business hours
Visit Us: Stop by our Temecula shop
Email Us: Use our Contact page form

Our knowledgeable team is ready to answer any question about flowers, delivery, ordering, or anything else. We're here to ensure your flower-giving experience is effortless and delightful.

Ready to order? Browse our beautiful selection of fresh flower arrangements and plants for every occasion.

Serving Temecula Wine Country with expert floral design and reliable delivery since 1979