Refund policy

# Refund Policy

## Perishable Products

Due to the perishable nature of fresh flowers and plants, we do not accept returns. All sales are final once delivered.

## Quality Guarantee

We guarantee the freshness and quality of all products at the time of delivery. If you are not satisfied with the quality of your delivery, please contact us within 24 hours with photos of the arrangement.

## Delivery Issues

If your order was not delivered, delivered to the wrong address, or was significantly different from what you ordered, please contact us within 24 hours. We will:

- Redeliver the correct order at no charge, OR
- Provide a full refund to your original payment method

## Cancellations

Orders can be cancelled for a full refund if cancelled at least 24 hours before the scheduled delivery date. Orders cancelled less than 24 hours before delivery will incur a 50% cancellation fee.

## Contact Us

To request a refund or report a delivery issue:

- Email: wesflowers@verizon.net
- Phone: 951-693-5700
- Hours: Monday-Friday 9AM-6PM, Saturday 10AM-4PM